"Can I assume that you can recruit David to your team? That you can excite and inspire him to join this project?" the Mystic continued to challenge."Yes, I think I can," Alex answered.
"Same for Ed after you talk to him?" the Mystic continued."Yes," Alex answered.
"After you recruit them to your team, will you be clarifying their roles and responsibilities?" the Mystic asked, introducing a new idea.Alex was a little puzzled. "What do you mean? As I said, I will make them managers, and that will be their role. After we create the plan, then their assignments will also be very clear."
"That is a common assumption. Wouldn't there be more?" the Mystic probed."I don't understand." Alex was feeling very puzzled now.
"Alex, as I said, your role has changed. First you must elevate your level of management and start taking charge. If David and Ed are to be part of your management team, they have much more responsibility than what you just mentioned, correct? Failure to be clear on their roles and responsibilities will rest on you," the Mystic explained."Oh, what are these responsibilities?" Alex asked.
"Let's start with the subject of communication. It is more involved than most people realize. Wouldn't you want to be clear on what and how David and Ed are to communicate with you? Wouldn't you want to lay down the rules of engagement right from the start?" The Mystic began to guide Alex."That's right," Alex agreed.
"Wouldn't you want to make sure that they understand how you plan to manage also?" the Mystic continued.Alex agreed again.
"Wouldn't you want to let them know your expectations for the project and their performance?" the Mystic guided."That's also important." Alex was beginning to see the complexity.
"The same applies to subordinates. What about David and Ed's method of communication and management of their subordinates?" the Mystic continued to identify the many perspectives of communication.He went on. "What about communication with the clients?"
"So that is part of the Lateral Approach to taking charge?" Alex questioned. [...]
What the Mystic was saying captured Alex's attention, and now he wanted to know more.
Excerpt p. 71-75. Reprinted by permission. 'Lateral Approach to Taking Charge: Simple Principles for New Bosses on Building Authority and Partnerships', Ho Wing Sit and Ling Bundgaard, 2010, Lateral Approach Publishing, Moraga, California. All rights reserved. The Lateral Approach Series is about powerful management principles that produce results and bring out the best in people.